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Support

Welcome to SETdesk! We’re here to help you with technical support.

Our team provides repair, maintenance, parts, and tech support for technology from our Loan Bank

We assist school teams with easy access to technical support and troubleshooting selections. We’re here to help get your tools and technology functioning smoothly so your time and efforts can be focused on your students.

Contact SETdesk

School teams requiring technical support or repairs for SET-BC technology should follow their districts’ IT policies and procedures for obtaining technical support. If those procedures involve contacting SET-BC for support, the district or school team member responsible for coordinating the technology implementation must contact SETdesk for a technology support job number and instructions BEFORE shipping the technology to the Provincial Centre.

Before calling SETdesk, please check all relevant help files, resources, and if possible, that the latest software updates and hardware drivers are installed. Whoever is contacting SETdesk must be a school or district staff member, must be familiar with the problem, and must have access to the SET-BC equipment and/or software installation files/media available when our support team calls.

In the event that a piece of SET-BC technology is lost or damaged, a school team will be asked to complete an incident report. Please contact SETdesk for this form (see contact information below).

For other inquiries not related to technical support for SET-BC equipment (including training-related issues), learn more about our training options on our Services Page.

Explore our training options

SETdesk Hours of Operation

Monday to Friday
8:30 am – 4:30 pm (PST)

Address:
105-1750 West 75th Avenue
Vancouver BC, V6P 6G2

Toll Free in BC: 1-866-SETdesk (1-866-738-3375)

Local Calls: 604-269-2222

Email: support@setbc.org

Important Information

  • A district or school team member MUST contact SETdesk for instructions and information BEFORE shipping technology to the provincial centre. If loaned equipment is returned without first contacting SETdesk, the school will bear the shipping costs.
  • Since SET-BC’s mandate is to provide technology services to BC school districts and independent schools, we are unfortunately unable to offer technical support directly to parents and students or provide direct support for the use of SET-BC equipment outside of schools.
  • Parents, students, and other non-school personnel requiring assistance with SET-BC equipment must contact their school-based team for assistance and technical support coordination.
  • Technology returned to the SET-BC Provincial Centre in Vancouver for repair or replacement typically requires 15 days for repair/replacement and return shipping. If the technology must be returned to the vendor for repair, this timeline may expand considerably.
  • In the event that repairs/replacements may take significant time, school team members are asked to discuss possible options with their SET-BC consultant.

Equipment Return

Looking to return equipment to SET-BC? Follow these instructions to make sure your equipment return goes as smoothly as possible.

Step 1

Contact

Call SETdesk to request a Waybill. Our team will provide you with detailed instructions and necessary documentation (including courier information) needed to return any SET-BC technology to the Loan Bank.

Step 2

Package

Pack your equipment safely and securely, making sure to include all parts and accessories provided by SET-BC.

Step 3

Ship

Using the courier information and Waybill provided by the SETdesk team, ship your equipment to the SET-BC provincial centre.

Submit a Ticket

In order to help our technicians serve you better, please provide as much of the requested information as possible. A name, telephone number, and the SET-BC equipment ID are required. The SET-BC equipment ID can be found on a yellow bar code sticker located on the bottom or back of the equipment.

Frequently Asked Questions

Have a question? Find an answer quickly by browsing our Frequently Asked Questions page.

Technical Resources

Looking for technical guides and how-tos? Visit our Resources page to see webinars, tech tutorials, and even examples of how technology is used in classrooms across the province!

See More Resources