General Information

The SET-BC Technical Support Centre provides equipment repair, maintenance, parts, software upgrades and technical support for assistive technologies provided through the SET-BC Loan Bank and the CAYA project.

Hours or Operation: 8:30 am - 4:30 pm Pacific Time, Monday to Friday
Toll Free in BC: 1-866-SETDESK (1-866-738-3375)
Local Calls: 604-261-9450 ext. 288
Address: 105-1750 West 75th Avenue, Vancouver B.C. V6P 6G2

Support Request Form

Use the Support Request Form to request assistance from the SET-BC SET-DESK support team. In order to help us better help you, please provide as much of the requested information as possible.

Repairs

The SET-BC Technical Support Centre will track all part and repair requests to ensure the best possible service. Repairs will be initiated in order, by received date.

Parts

The SET-BC Technical Support Centre will track all part and repair requests to ensure the best possible service. Parts requested will be ordered promptly and shipped upon arrival.

Software Upgrade Requests

Contact your case manager for more information.

Software and Hardware Equipment List

List of SETBC equipment and their associated websites, organized by topic area, vision, access, communication and general implementations View List.

Additional Information

• A PDF version of the "Keeping you Going" support centre card is provided here for your convenience.
• If you are looking for support or training on how to use assistive technology on loan from SET-BC, check out our Learning Centre or contact your case manager.